Our Returns Policy

At Amber & Aurora Candles, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make your experience as smooth as possible. Please read the following guidelines carefully:

**1. Returns Eligibility:**
- We accept returns within 14 days of the date of purchase.
- Returned items must be unused, unopened, and in their original packaging.
- Items must be in resalable condition to qualify for a refund.

**2. Exclusions:**
- Personalized or custom-made products cannot be returned unless there is a defect or error on our part.
- Clearance or sale items are not eligible for returns unless they are defective.

**3. Return Process:**
- Contact our customer service team at Amberandauroraco@gmail.com or call 0831606780 to initiate a return.
- Provide your order number and reason for the return.
- Once your return is authorized, you will receive instructions on how to return the item(s).

**4. Refunds:**
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.
- Refunds will be processed promptly upon receipt and inspection of the returned items.

**5. Damaged or Defective Items:**
- If you receive damaged or defective items, please contact us immediately.
- Provide clear photos of the damaged or defective items along with your order number.
- We will arrange for a replacement or issue a refund as appropriate, including any applicable shipping costs.

**6. Exchange Policy:**
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

**7. Cancellation Policy:**
- Orders can be canceled within 24 hours of purchase. After this period, orders may have already been processed and shipped.

**8. Contact Us:**
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at Amberandauroraco@gmail.com or call 0831606780.

By making a purchase with Amber & Aurora Candles, you agree to abide by the terms of this return policy. We appreciate your understanding and cooperation.

Amber & Aurora Candles reserves the right to update or modify this return policy at any time without prior notice.